Description: Understanding Decision-making Processes in Airline Operations Control by Peter J. Bruce Estimated delivery 3-12 business days Format Hardcover Condition Brand New Description Focuses on an airlines Operations Control Centre (OCC), this serves as the nerve centre of the airline and is responsible for decision-making with respect to operational control of an airlines daily schedules. This book examines various aspects of individual decision-making in airline operations. Publisher Description Previous studies conducted within the aviation industry have examined a multitude of crucial aspects such as policy, airline service quality, and revenue management. An extensive body of literature has also recognised the importance of decision-making in aviation, with the focus predominantly on pilots and air traffic controllers. Understanding Decision-Making Processes in Airline Operations Control focuses instead on an area largely overlooked: an airlines Operations Control Centre (OCC). This serves as the nerve centre of the airline and is responsible for decision-making with respect to operational control of an airlines daily schedules. The environment within an OCC is extremely intense and a key role of controllers is to make decisions that facilitate the airlines recovery from frequent, highly complex, and often multiple disruptions. As such, decision-making in this domain is critical to minimise the operational, commercial and financial impact resulting from disruptions. The book examines many aspects of individual decision-making in airline operations, and addresses the deficiencies found by presenting to the reader an examination of the relationships among situation awareness, information completeness, experience, expertise, decision considerations and decision alternatives in OCCs. The text utilises a multiple case study approach and proposes a number of relevant and important implications for OCC management. Practical outcomes highlight the need for enhancing training programs enabling existing controllers to readily identify and classify elements of situation awareness and decision considerations as a means of improving the decision-making process. They also draw attention to the need for airline OCCs to understand the extent to which industry experience and expertise of controllers is important in the selection of future staff. Author Biography Peter J. Bruces employment in the aviation industry included more 16 years as an operations controller for TAA/Australian Airlines. Now a Senior Lecturer at Swinburne University of Technology in Melbourne, he is the Program Coordinator for the Graduate Certificate, Graduate Diploma and Master of Aviation in both Human Factors and Management programs and is responsible for the universitys annual Aviation Industry Seminar series. He also teaches undergraduate units, primarily with regard to the business management and operational aspects of the industry, and leads a global Aviation Study Tour every two years, visiting key aviation organisations. Peters areas of expertise and PhD focussed on airline operational decision-making, decision-making styles, situation awareness, and expertise. He has presented his work to industry and at a number of international conferences. Details ISBN 1409411486 ISBN-13 9781409411482 Title Understanding Decision-making Processes in Airline Operations Control Author Peter J. Bruce Format Hardcover Year 2011 Pages 208 Publisher Taylor & Francis Ltd GE_Item_ID:98230799; About Us Grand Eagle Retail is the ideal place for all your shopping needs! With fast shipping, low prices, friendly service and over 1,000,000 in stock items - you're bound to find what you want, at a price you'll love! Shipping & Delivery Times Shipping is FREE to any address in USA. Please view eBay estimated delivery times at the top of the listing. Deliveries are made by either USPS or Courier. We are unable to deliver faster than stated. International deliveries will take 1-6 weeks. NOTE: We are unable to offer combined shipping for multiple items purchased. This is because our items are shipped from different locations. Returns If you wish to return an item, please consult our Returns Policy as below: Please contact Customer Services and request "Return Authorisation" before you send your item back to us. Unauthorised returns will not be accepted. Returns must be postmarked within 4 business days of authorisation and must be in resellable condition. Returns are shipped at the customer's risk. We cannot take responsibility for items which are lost or damaged in transit. For purchases where a shipping charge was paid, there will be no refund of the original shipping charge. Additional Questions If you have any questions please feel free to Contact Us. Categories Baby Books Electronics Fashion Games Health & Beauty Home, Garden & Pets Movies Music Sports & Outdoors Toys
Price: 218.74 USD
Location: Fairfield, Ohio
End Time: 2025-01-19T03:30:07.000Z
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Restocking Fee: No
Return shipping will be paid by: Buyer
All returns accepted: Returns Accepted
Item must be returned within: 30 Days
Refund will be given as: Money Back
ISBN-13: 9781409411482
Book Title: Understanding Decision-making Processes in Airline Operations Con
Number of Pages: 208 Pages
Publication Name: Understanding Decision-Making Processes in Airline Operations Control
Language: English
Publisher: Routledge
Publication Year: 2016
Subject: Mindfulness & Meditation, Aviation / Commercial, Aviation / Piloting & Flight Instruction
Item Height: 0.7 in
Item Weight: 14.4 Oz
Type: Textbook
Item Length: 9.5 in
Subject Area: Transportation, Body, Mind & Spirit
Author: Peter J. Bruce
Item Width: 6.1 in
Format: Hardcover
