Description: Please refer to the section BELOW (and NOT ABOVE) this line for the product details - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Title:The Customer Service Survival Kit: What To Say To Defuse Even The Worst Customer SituationsISBN13:9780814431832ISBN10:0814431836Author:Gallagher, Richard (Author)Description:By Providing Clear Techniques, Behavioral Science Insights, Case Studies, Situation-Specific Advice, And Actionable Practice Exercises, Workplace Communication Expert Richard Gallagher Has Created A Resource That Can Help Anyone Master The Delicate Art Of Communication The Customer Service Survival Kit Recognizes That The Worst Customer Situations Demand More Of Front-Line Employees Than Good Intentions And The Right Attitude The Book Includes Tangible Tips And Tricks To Help Readers Discover How To Lean Into Criticism, How To Avoid Trigger Phrases That Can Make Bad Situations Worse, The Secret To Helping People Feel Heard, How To Safely Deliver Bad News, And How To Become Immune To Intimidation--Among Many Other Skills Issues With Customers Can Send Even The Most Seasoned Service Professionals Into Red Alert But You Don't Need To Be A Crisis Counselor To Effectively Communicate Your Way Out Of A Difficult Spot With The Help Of These Valuable Insights, Lessons, And Indispensable Problem-Solving Tools, Your Organization Holds The Key To Radically Improving Its Customer Service Reputation Binding:Paperback, PaperbackPublisher:HARPERCOLLINS LEADERSHIPPublication Date:2013-03-20Weight:0.75 lbsDimensions:0.6'' H x 8.9'' L x 6'' WNumber of Pages:189Language:English
Price: 17.01 USD
Location: USA
End Time: 2024-09-19T11:24:41.000Z
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Book Title: Customer Service Survival Kit : What to Say to Defuse Even the Worst Customer Situations
Item Length: 9in
Item Height: 0.5in
Item Width: 6in
Author: Richard S. Gallagher
Format: Trade Paperback
Language: English
Topic: Business Communication / General, Customer Relations
Publisher: Amacom
Publication Year: 2013
Genre: Business & Economics
Item Weight: 12.7 Oz
Number of Pages: 208 Pages
