The Big Book of Customer Service Training Games: Quick, Fun Activities for Train

Description: The Big Book of Customer Service Training Games by Peggy Carlaw, Vasudha Deming Estimated delivery 3-12 business days Format Paperback Condition Brand New Description This book is designed for anyone who manages front line service workers, with games that make it easy to train flight attendants, salespeople, customer service reps, help desk personnel and others. Most training games take just 15-30 minutes and include participant handouts and worksheets. Publisher Description Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more. Author Biography McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwideMcGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide Details ISBN 0070779740 ISBN-13 9780070779747 Title The Big Book of Customer Service Training Games Author Peggy Carlaw, Vasudha Deming Format Paperback Year 1998 Pages 224 Edition 1st Publisher McGraw-Hill Education - Europe GE_Item_ID:6574092; About Us Grand Eagle Retail is the ideal place for all your shopping needs! With fast shipping, low prices, friendly service and over 1,000,000 in stock items - you're bound to find what you want, at a price you'll love! Shipping & Delivery Times Shipping is FREE to any address in USA. Please view eBay estimated delivery times at the top of the listing. Deliveries are made by either USPS or Courier. We are unable to deliver faster than stated. International deliveries will take 1-6 weeks. NOTE: We are unable to offer combined shipping for multiple items purchased. This is because our items are shipped from different locations. Returns If you wish to return an item, please consult our Returns Policy as below: Please contact Customer Services and request "Return Authorisation" before you send your item back to us. Unauthorised returns will not be accepted. Returns must be postmarked within 4 business days of authorisation and must be in resellable condition. Returns are shipped at the customer's risk. We cannot take responsibility for items which are lost or damaged in transit. For purchases where a shipping charge was paid, there will be no refund of the original shipping charge. Additional Questions If you have any questions please feel free to Contact Us. Categories Baby Books Electronics Fashion Games Health & Beauty Home, Garden & Pets Movies Music Sports & Outdoors Toys

Price: 33.89 USD

Location: Fairfield, Ohio

End Time: 2024-12-03T04:18:45.000Z

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