Description: Positively Outrageous Service by T. Scott Gross, Andrew Szabo, Michael Hoffman Estimated delivery 3-12 business days Format Paperback Condition Brand New Description In todays tough economy, cutting prices and providing good service arent enough. To be truly successful, innovative businesspeople must learn the art of Positively Outrageous Service (POS)-doing the unexpected unexpectedly and giving the customer more than he or she could hope for. POS put customer service guru T. Scott Gross on the map in the early 1990s. In this revised third edition, he contemporizes his work by examining whats wrong in the service industry today and how to turn those negatives into POS. In his signature, slightly irreverent, but always insightful style, he shows managers at every level of the service industry how to:Build a customer base by following the four key principles of promotions-have fun, get people to your store, get people involved with your product, and do something good for othersHire the right people and show them the fundamentals of POSEnergize and obtain the most creativity out of employeesWin over customers when mistakes happen, no matter who is at faultPOS is not just a way of doing business, according to Gross; its also a state of mind and the key to success in the twenty-first century. T. Scott Gross is a consumer advocate whose client roster for consulting, training, and speaking reads like a whos who of the Fortune 500. Countless businesses, including Southwest Airlines, FedEx, McDonalds, Sears, and Wal-Mart, have asked him to motivate the troops at sales meetings and conferences worldwide.Allworth Press, an imprint of Skyhorse Publishing, publishes a broad range of books on the visual and performing arts, with emphasis on the business of art. Our titles cover subjects such as graphic design, theater, branding, fine art, photography, interior design, writing, acting, film, how to start careers, business and legal forms, business practices, and more. While we dont aspire to publish a New York Times bestseller or a national bestseller, we are deeply committed to quality books that help creative professionals succeed and thrive. We often publish in areas overlooked by other publishers and welcome the author whose expertise can help our audience of readers. Author Biography T. Scott Gross is a customer service/management expert with an expansive list of Fortune 500 clients. As an instrument-rated pilot and a certified Emergency Medical Technician, Scott has worked several fascinating jobs and he now pours all of his experience and expertise into writing. He has authored numerous books, including Millennial Rules (Allworth Press). Scott lives in Kerrville, Texas.Andrew Szabohas extensive experience in luxury hospitality management and is best known as the creator of Simply IrresistibleMarketing. He is the go-to guy when A-list clients are in need of marketing, branding, and business development strategies. He lives in Dallas, Texas.Michael Hoffman, known for his contagious, often outrageous platform interactions with his audience, teaches companies around the world how to create a culture of ownership and influence. He lives in Dallas, Texas. Details ISBN 1510708170 ISBN-13 9781510708174 Title Positively Outrageous Service Author T. Scott Gross, Andrew Szabo, Michael Hoffman Format Paperback Year 2016 Pages 224 Edition 3rd Publisher Skyhorse Publishing GE_Item_ID:137698287; About Us Grand Eagle Retail is the ideal place for all your shopping needs! With fast shipping, low prices, friendly service and over 1,000,000 in stock items - you're bound to find what you want, at a price you'll love! Shipping & Delivery Times Shipping is FREE to any address in USA. Please view eBay estimated delivery times at the top of the listing. Deliveries are made by either USPS or Courier. We are unable to deliver faster than stated. International deliveries will take 1-6 weeks. NOTE: We are unable to offer combined shipping for multiple items purchased. This is because our items are shipped from different locations. Returns If you wish to return an item, please consult our Returns Policy as below: Please contact Customer Services and request "Return Authorisation" before you send your item back to us. Unauthorised returns will not be accepted. Returns must be postmarked within 4 business days of authorisation and must be in resellable condition. Returns are shipped at the customer's risk. We cannot take responsibility for items which are lost or damaged in transit. For purchases where a shipping charge was paid, there will be no refund of the original shipping charge. Additional Questions If you have any questions please feel free to Contact Us. Categories Baby Books Electronics Fashion Games Health & Beauty Home, Garden & Pets Movies Music Sports & Outdoors Toys
Price: 21.79 USD
Location: Fairfield, Ohio
End Time: 2024-11-27T03:17:23.000Z
Shipping Cost: 0 USD
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Item Specifics
Restocking Fee: No
Return shipping will be paid by: Buyer
All returns accepted: Returns Accepted
Item must be returned within: 30 Days
Refund will be given as: Money Back
ISBN-13: 9781510708174
Type: NA
Publication Name: NA
Edition: 3
Book Title: Positively Outrageous Service : How to Delight and Astound Your Customers and Win Them for Life
Number of Pages: 224 Pages
Language: English
Publisher: Skyhorse Publishing Company, Incorporated
Item Height: 0.8 in
Topic: Business Communication / General, Customer Relations, Skills
Publication Year: 2016
Genre: Business & Economics
Item Weight: 10.4 Oz
Item Length: 9 in
Author: Michael Hoffman, T. Scott Gross, Andrew Szabo
Item Width: 6 in
Format: Trade Paperback
