Ignore Your Customers (and They'll Go Away): The Simple Playbook for Del .. NEW

Description: We Combine Shipping We Ship Daily Located In Ohio Contact us with any questions Christian Living Fiction Family Bibles Bible Study Ministry Ignore Your Customers (and They'll Go Away): The Simple Playbook for Delivering the Ultimate Customer Service Experience $11.18 $19.99 New -- New from publisher. Buy multiples from our store to save on shipping. paperback | Solomon, Micah ISBN: 1400214955 | 9781400214952 Publisher: HarperCollins Leadership Ready to Buy? Buy it now or add to cart above Want to Browse? Add this item to your cart, then visit our store Save on Shipping More books means less shipping per book! Shop our store Description Shipping FAQ Ignore Your Customers (and They'll Go Away): The Simple Playbook for Delivering the Ultimate Customer Service Experience Discover how to create exceptional customer service and a superior customer experience, learning from the greatest companies of our time. The ultimate guide to transforming your customer service, company culture, and customer experience, endorsed by all the top names in the field. Great customer service may be today's most essential competitive advantage. This book gives a step-by-step plan to craft a customer service culture and customer experience so powerful that they'll transform your organization and boost your company's bottom line. You'll enjoy inspirational and hilarious tales from the trenches as author Micah Solomon, one of the world's best-known customer service consultants and thought leaders, brings you with him on hands-on adventures assessing and transforming customer service in a variety of industries. In Ignore Your Customers (and They'll Go Away), you will find:Exclusive customer service secrets and proven turnaround methodologies showing you how to perform effective and lasting customer service transformation within your company.A dive into one of the hottest topics in business today: company culture, specifically how to build and sustain a customer-centric company culture.Case studies and anecdotes from the great customer-centric companies of our time. Each chapter concludes with a Business Reading Group Guide and a point-by-point summary to maximize your memory retention and make every insight actionable. Drawing on a wealth of stories assembled from today's most innovative and successful companies including Amazon, USAA, The Ritz-Carlton Hotel Company, Nordstrom, MOD Pizza, and more, Solomon reveals what it takes to turn an average customer interaction into one that drives customer engagement and lifelong loyalty. Items purchased by 9:00am each business day will ship that day from Ohio. The speed on media mail depends on your proximity to us with many orders arriving in a week. Media mail can take up to ten business days in the continental US, and longer for Alaska and Hawaii. USPS Media Mail (4-10 business days) $3.50 for first item plus $0.50 each additional item 1 item: $3.50 2 items: $4.00 3 items: $4.50 4 items: $5.00 How can you sell books so cheaply? The books we sell are known as bargain books. They are books that either are overstocks from the publishers or ones that went out to a Christian bookstore or major department store and were returned to the publisher when they did not sell. They are not used, though sometimes have cover wear. The publishers sell these at a great discount in bulk. We buy these and sort through them to grade their condition. You will note that many of the books are in new condition, but others have other conditions noted. We try to describe them as accurately as possible. What is a remainder book? A remainder book is a brand new book that the publisher would like to get rid of because of overstock, discontinuing the book, etc. The publisher will sell these books in bulk to bargain book dealers at a low cost, allowing us to sell to you. Some publishers will put a line or dot on the on the bottom outside page edges to indicate that it is a remainder book. This keeps the "new" book prices higher and does not allow retailers to return them to the publisher. Other publishers do not mark them in any way. Some of the books we sell have a remainder mark, but many do not. Please complete the eBay checkout process within 5 days. To order multiple items and save on shipping, add each item to your cart, then checkout once when you are done shopping. We cannot refund excess shipping after you complete checkout. See More From Our Ebay Store Shop Now Frugal Fiction Shop Now Scratch & Dent Shop Now Coloring Books Shop Now Kids Books About Us Feedback Our Store Contact Us ChristianBookbag is a small business, run by two sisters. We have sold books on eBay for 15 years, and are proud of our 99.9% positive feedback. We have over 70,000 happy customers with positive reviews. Thanks for choosing us as your book resource. We Combine Shipping Ships from Ohio Daily Contact us with any questions Addtowatchlist © 2017 All Rights Reserved

Price: 11.18 USD

Location: Westlake, Ohio

End Time: 2024-03-17T21:39:51.000Z

Shipping Cost: 3.5 USD