Description: Further DetailsTitle: The consumer in public servicesCondition: NewSubtitle: Choice, values and differenceEAN: 9781847421807ISBN: 9781847421807Publisher: Policy PressFormat: PaperbackRelease Date: 04/15/2009Description: This book challenges existing stereotypes about the 'consumer as chooser'. It shows how we must develop a more sophisticated understanding of consumers, examining their place and role as users of public services. The analysis shows that there are many different 'faces' of the consumer and that it is not easy to categorise users in particular environments.Drawing on empirical research, "The consumer in public services" critiques established assumptions surrounding citizenship and consumption. Choice may grab the policy headlines but other essential values are revealed as important throughout the book. One issue concerns the 'subjects' of consumerism, or who it is that presents themselves when they come to use public services. Another concerns consumer 'mechanisms', or the ways that public services try to relate to these people. Bringing these issues together for the first time, with cutting-edge contributions from a range of leading researchers, the message is that today's public services must learn to cope with a differentiated public.This book will be of interest to scholars and students in the fields of social policy and public administration. It will also appeal to policy-makers leading 'user-focused' public service reforms, as well as those responsible for implementing such reforms at the frontline of modern public services.Language: EnglishCountry/Region of Manufacture: GBItem Height: 234mmItem Length: 156mmContributor: Ian Greener (Edited by), Richard Simmons (Edited by), Martin Powell (Edited by)Author: Ian GreenerGenre: Law & PoliticsRelease Year: 2009 Missing Information?Please contact us if any details are missing and where possible we will add the information to our listing.
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Book Title: The consumer in public services
Title: The consumer in public services
Subtitle: Choice, values and difference
EAN: 9781847421807
ISBN: 9781847421807
Release Date: 04/15/2009
Release Year: 2009
Country/Region of Manufacture: GB
Contributor: Martin Powell (Edited by)
Genre: Law & Politics
Number of Pages: 304 Pages
Publication Name: Consumer in Public Services : Choice, Values and Difference
Language: English
Publisher: Bristol University Press
Publication Year: 2009
Subject: Public Policy / General, Public Affairs & Administration
Item Height: 0.7 in
Item Weight: 16.8 Oz
Type: Textbook
Subject Area: Political Science
Author: Martin Powell
Item Length: 9.2 in
Item Width: 6.1 in
Format: Trade Paperback
