Description: Learn how to deal with difficult colleagues and clients. At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive-aggressive comments? And how do you know ifyou'redifficult to work with? This book explains the research behind our emotional response to awful colleagues and shows how to build the empathy and resilience to make those relationships more productive.
Price: 18 USD
Location: Greenville, Texas
End Time: 2024-11-11T00:23:14.000Z
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All returns accepted: ReturnsNotAccepted
Book Title: Dealing with Difficult People (Hbr Emotional Intelligence Series)
Number of Pages: 160 Pages
Language: English
Publisher: Harvard Business Review Press
Topic: Human Resources & Personnel Management, Conflict Resolution & Mediation, Decision-Making & Problem Solving, Interpersonal Relations, Emotions, Industrial & Organizational Psychology
Publication Year: 2018
Genre: Education, Self-Help, Psychology, Business & Economics
Item Length: 7 in
Author: Amy Gallo, Mark Gerzon, Tony Schwartz, Harvard Business Review Harvard Business Review, Holly Weeks
Book Series: Hbr Emotional Intelligence Ser.
Item Width: 5 in
Format: Trade Paperback
![Happiness [HBR Emotional Intelligence Series]](https://i.ebayimg.com/images/g/g6MAAOSwtJBmwRBM/s-l600.webp)
