Description: Item specificsConditionGood: A book that has been read but is in good condition. Very minimal damage to the cover including ... Read moreabout the conditionBook TitleDesigning Delivery: Rethinking It in the Digital Service EconomyPublication Date2015-08-11Pages230ISBN9781491949887Subject AreaComputers, Technology & Engineering, Business & EconomicsPublication NameDesigning Delivery : Rethinking It in the Digital Service EconomyPublisherO'reilly Media, IncorporatedItem Length9 inSubjectSoftware Development & Engineering / Quality Assurance & Testing, Internet / General, E-Commerce / General (See Also Computers / Electronic Commerce), Telecommunications, Information TechnologyPublication Year2015TypeTextbookFormatTrade PaperbackLanguageEnglishItem Height0.6 inAuthorJeff SussnaItem Weight7.3 OzItem Width6 inNumber of Pages232 PagesAbout this productProduct InformationNow that we're moving from a product economy to a digital service economy, software is becoming critical for navigating our everyday lives. The quality of your service depends on how well it helps customers accomplish goals and satisfy needs. Service quality is not about designing capabilities, but about making--and keeping--promises to customers. To help you improve customer satisfaction and create positive brand experiences, this pragmatic book introduces a transdisciplinary approach to digital service delivery. Designing a resilient service today requires a unified effort across front-office and back-office functions and technical and business perspectives. You'll learn how make IT a full partner in the ongoing conversations you have with your customers. Take a unique customer-centered approach to the entire service delivery lifecycle Apply this perspective across development, operations, QA, design, project management, and marketing Implement a specific quality assurance methodology that unifies those disciplines Use the methodology to achieve true resilience, not just stabilityProduct IdentifiersPublisherO'reilly Media, IncorporatedISBN-101491949880ISBN-139781491949887eBay Product ID (ePID)205606294Product Key FeaturesNumber of Pages232 PagesLanguageEnglishPublication NameDesigning Delivery : Rethinking It in the Digital Service EconomyPublication Year2015SubjectSoftware Development & Engineering / Quality Assurance & Testing, Internet / General, E-Commerce / General (See Also Computers / Electronic Commerce), Telecommunications, Information TechnologyTypeTextbookSubject AreaComputers, Technology & Engineering, Business & EconomicsAuthorJeff SussnaFormatTrade PaperbackDimensionsItem Height0.6 inItem Weight7.3 OzItem Length9 inItem Width6 in
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Pages: 230
Publication Date: 2015-08-11
Book Title: Designing Delivery: Rethinking It in the Digital Service Economy
Number of Pages: 230 Pages
Publication Name: Designing Delivery : Rethinking It in the Digital Service Economy
Language: English
Publisher: O'reilly Media, Incorporated
Item Height: 0.6 in
Publication Year: 2015
Subject: Software Development & Engineering / Quality Assurance & Testing, Internet / General, Telecommunications, Information Technology, E-Commerce / General (See Also Computers / Electronic Commerce)
Type: Textbook
Item Weight: 7.3 Oz
Item Length: 9 in
Author: Jeff Sussna
Subject Area: Computers, Technology & Engineering, Business & Economics
Item Width: 6 in
Format: Trade Paperback
