Description: "The first edition of A Complaint Is a Gift introduced the revolutionary notion that customer complaints are not annoyances to be dodged, denied, or buried but are instead valuable pieces of feedback—not to mention your best bargain in market research. Complaints provide a feedback mechanism that can help organizations rapidly and inexpensively strengthen products, service style, and market focus. Most importantly, complaints that are well received create customer loyalty.This new edition condenses the tried and true eight-step formula into a tighter, more efficient three-step formula. From her work with clients, the author has updated industry-specific complaint examples and added in new concepts, such as a process that enables employees to handle complaints with increased emotional resilience—something that is sorely needed since dealing with increasingly difficult customers is a common occurrence in the wake of the COVID-19 pandemic.Handling complaints doesn’t have to be a negative, soul-crushing experience. Janelle Barlow gives the right tools to treat each of them as a source of innovative ideas that can transform your business."
Price: 10 USD
Location: Merrill, Wisconsin
End Time: 2024-10-09T13:17:46.000Z
Shipping Cost: 4.63 USD
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Item Specifics
All returns accepted: ReturnsNotAccepted
Book Title: Complaint Is a Gift : Recovering Customer Loyalty When Things Go Wrong
Number of Pages: 480 Pages
Language: English
Publisher: Readhowyouwant.Com, The Limited
Publication Year: 2009
Topic: Customer Relations
Item Height: 1.1 in
Features: Large Type
Genre: Business & Economics
Item Weight: 32.7 Oz
Item Length: 10 in
Author: Janelle Barlow
Item Width: 7 in
Format: Trade Paperback
